Tracksino Privacy Policy — Your Data is Safe with Us
Last Updated: January 2025
Tracksino places the utmost importance on protecting the personal data of users in Bangladesh. Please read this privacy policy carefully before using our platform, as it clearly explains how your information is collected, used, and stored. We believe that transparency and trustworthiness are the foundation of a long-term relationship. This policy has been formulated in accordance with applicable laws and regulations of Bangladesh. By registering or using the services on tracksino, you will be considered to have agreed to the terms of this policy.
What Data is Collected and Why
Identity Information
When you create an account, your name, date of birth, email address, and mobile number are collected. This information is used to verify your identity and keep your account secure. National ID or passport details may be required for age verification. We ensure that this information is used solely for necessary purposes and will not be sold to third parties. The accuracy of the information provided is the responsibility of the user.
Financial & Transaction Data
Payment method details are collected during deposits and withdrawals, such as mobile banking numbers or bank account information. Every transaction is processed through an encrypted connection, and transaction history is retained to prevent financial fraud. To comply with Bangladesh's anti-money laundering regulations, additional verification may be required for transactions above a certain amount. We never store your full card number or PIN. The security of financial data is our highest priority.
Device & Browsing Data
Your device type, operating system, browser version, IP address, and connection duration are automatically recorded. This information is used to ensure platform security, detect unauthorized access, and improve the mobile experience. Your preferences and session data are temporarily stored through the use of cookies. You can manage cookies from your browser settings if you wish, though this may affect the availability of some services. We never track your location unless you grant permission yourself.
Gaming Activity Data
Your betting history, favorite games, win/loss records, and time spent on the platform are stored. This data is used to ensure responsible gaming, provide a personalized experience, and generate reports for applicable regulatory authorities. If a user's gaming behavior appears problematic, our system can automatically send a support notification. Gaming data is never shared with advertisers. We use this data to continuously improve the quality and safety of the platform.
Data Use, Storage & Your Rights
Data Protection Methods
All stored data is protected with SSL/TLS encryption. Only authorized personnel can access limited data, and every access is logged.
Data Retention Period
Even after account closure, certain data may be retained for up to five years due to legal obligations. Once the retention period expires, data is securely deleted.
Your Rights
You can view, correct, or request deletion of your stored data at any time. Submit this request through your account settings or via our support channels.
Data Sharing with Third Parties
Tracksino never sells your personal information to third parties for commercial purposes. However, limited data may be shared in the following circumstances: payment processors that complete transactions, Bangladesh law enforcement agencies when there is a court order, and security partners specializing in fraud prevention. In each case, the shared information is kept to a minimum and purpose-specific. All of our partners are required to adhere to the same strict privacy standards.
If any changes are made to this policy, you will be notified in advance at your registered email address and a notice will be displayed on the platform. Continued use of the service after any changes will be considered your acceptance of the updated policy. For any privacy-related questions, please contact our support team. We typically respond within 48 hours.
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