Safe Gaming

Responsible gaming at tracksino — enjoy within your limits

Tracksino believes that gaming is a form of entertainment, not a source of income. The wellbeing and safety of every player in Bangladesh is our highest priority. We want you to enjoy yourself mindfully, within a set budget. On this page, you'll learn how to keep your gaming habits healthy and in control. If you experience any issues, our support team is always here for you.


Build healthy gaming habits

To enjoy gaming as entertainment, it's important to follow a few key principles. The guidelines below will help you stay on the right track.

Set a budget

Decide how much BDT you will spend before you start playing and never exceed that limit. Use tracksino account settings to set daily, weekly, or monthly deposit limits. Avoid the urge to place more bets to recover lost money. Never think of gaming as a solution to financial problems. Only use funds allocated beyond your monthly expenses for gaming.

Track your time

Set a time limit before each gaming session and use an alarm or timer. Playing for long periods without a break can be harmful to your mental health. Taking at least a 10-minute break every hour is beneficial. Always prioritize sleep, family, and your career over gaming. Staying mindful of time makes the gaming experience more enjoyable.

Play for fun

Always view gaming as a form of entertainment, not a source of profit. Enjoy the experience without expecting to win. Avoid gaming when you're stressed, frustrated, or feeling down. End your session immediately if you stop having fun. The best gaming experience comes when you're in a healthy state of mind.

Use the self-exclusion feature

If you feel you can't control your gaming, use tracksino's self-exclusion option. This feature allows you to temporarily close your account for a set period of time. Activating self-exclusion is not a sign of weakness — it's proof of responsibility. It can be activated through account settings or via the support team. Your safety is our top priority.


Recognize the signs of a problem and get help

Problematic gaming often starts gradually and, if not recognized in time, can affect various areas of life. Ask yourself the following questions and answer them honestly.

Watch out for these warning signs

  • Spending more than your budget and placing more bets to recover lost money.
  • Hiding your gaming habits from family or friends.
  • Feeling restless or anxious when trying to stop gaming.
  • Your work, studies, or relationships are suffering but you can't stop gaming.
  • Taking out loans or asking others for help to cover gaming expenses.

24/7 Support

Contact our support team at any time. We'll be by your side to help you make the right decisions.

Limit review

Review your deposit and time limits from your account at any time and adjust them as needed.

Temporary break

Activating self-exclusion or a cooling-off period will automatically block access to your account for the specified duration.

Minor protection

Tracksino is for users aged 18 and over only. Age verification is mandatory at registration and participation by minors is strictly prohibited. Use password protection on your device and stay logged out to prevent underage members of your household from accessing the platform. Parental control software can also be used to restrict children's access. If an underage registration is detected, the account will be closed immediately.

Stay aware, enjoy responsibly

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